Business IT SupportWe support laptops, workstations, printers, networks, backups and firewalls.
We support both Microsoft Windows and Apple Macintosh computers, so why not utilize the best? Have a slow workstation / computer or laptop? We will gladly remove all unwanted malware, adware, viruses or software to get you back up and running at the best speed possible with your machine. Support for office environments are our specialty and Business IT Support is our game. We understand that getting to work and not being able to send or receive emails, print urgent documents or scan the internet for requested information can easily throw your whole day’s planning off. Understanding the environment is key, and with our technicians being in the field daily they are exposed to almost all situations. Our vast experience in different kinds of challenges equips us with the all necessary skills to cope in even the most stressful situations.
Some of the services we render within our Business IT Support offerings are:
Service Level Agreements / Retainers:
Let us be your IT Department with no space requirement, our Service Level Agreements (Retainers) are professionally and smartly packaged so that you do not need to employ or administer an IT Department. We assist you company from off-site and come to the rescue when a problems occur. We work on a month to month retainer basis with 6, 12 and 24 month packages available. Not only will we be on call 24/7 but we will do routine inspections, upkeep, virus sweeps and required backup maintenance. Why not be able to budget instead of paying call out fees for every problem, this then also gives you the peace of mind of having a partner that is always on call, always informed and always in the know in the IT Sector to help keep your office and company doing what it does best. We built our company with loyalty and honesty to our clients and this is what we believe sets us apart from the rest.
Call Outs / Ad-hoc Solutions:
Once off services for that odd occasion that your network, computer, laptop, printer or even internet goes down. We thus also cater for companies that do not have the budget to upkeep retainers but would like to have a trusted partner waiting on their call for help.
We are are always willing to schedule a meeting with your company, to discuss and create a package for your exact needs, if one of our existing packages doesn’t suite your business requirements. We firmly believe Business IT Support should never be a problem it should be a solution.
Client relationships ARE key...
Client relationships are key in our business, thus you will always meet a friendly, well trained and focused technician on site. Your success is key to us and with this in mind we want to help ensure your systems and equipment get the best possible care but also receive the fastest possible repairs as problems arise. We would love to build our companies together.
Prevention is the best cure!
In the IT industry this phrase is vital, any computer or network, be it software or hardware that has to be looked after. We cover the broad spectrum of services that are required to keep your office running smoothly, safely and efficiently. We suggest continual checkups to ensure computer speed and to stop the problem dead in its tracks before it stops your office.
Hardware we service:
- Computers / Workstations
- Internet (Only from ISP base)
Software we service:
- Operating Systems
- Microsoft Office Packages
- Adobe Suits
Please note other software packages are supported on request, however we cannot offer support to all software platforms such as Pastel & Quickbooks for example due to confidentiality. We are however more than willing to act as your contact person within your company and to communicate with your vendor to solve all required configurations/repairs/activations.
Our promise is to always inform the client of all possible options of repair and when the repair would either be uneconomical or redundant due to hardware age.
We are able off knowing where to compromise on performance to have as little possible esthetic impact but also to know where the usability would be badly effected and to draw the line there.
We work with industry leading brands such as:
We also account our installation to include surge protectors if so required by clients that live in highly effected areas.
We supply all types of new hardware in addition to our support services, namely:
- Computers / Workstations
- Memory (RAM)
- Optical drives (CD, DVD or Blu-Ray)
- Power Supplies
- Uninterrupted Power Supplies (UPS)
- Network Storage Drives (NAS)
We can also assist with software such as:
- Microsoft Windows Operating Systems
- Microsoft Office Packages
- Adobe Software Suites
- Antivirus Software
Do you require remote help? We are also able to repair a problem from our offices. Of course if the problem is of such a nature that we can. Do not want to try and replace a cartridge in your printer from our offices now do we.
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Contact Number: 074 071 7190
Terms and conditions apply to all services rendered by b Informatic (Pty) Ltd and can be visited here, it has to be noted that the terms and conditions are amended from time to time without prior notice.
They are our in house IT Support Team, turnaround time is excellent. Not only do they fix the problem, they take time to explain what went wrong.
Thomas Franken - Business Manager - Rosemary Hill
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